Refund policy

High Tea Skincare Return & Satisfaction Policy

We want you to love your High Tea ritual. If something isn’t right, we’re here to make it right.

Our 60-Day Satisfaction Window

We offer a 60-day satisfaction window from the date you receive your order. If you have any concerns, please contact us at Help@highteaskincare.com so we can help resolve the issue.

How We Make Things Right

Every skin journey is different, and we handle concerns case-by-case. Depending on the situation, we may offer one or more of the following:

A replacement product
A full or partial refund
Store credit for a future purchase
Product guidance to help you get better results
Other solutions tailored to your situation

We do not believe in one-size-fits-all resolutions—we believe in fairness, context and care.

Reactions or Sensitivities

If you experience a suspected adverse reaction, please stop using the product and contact us right away.

In cases of verified sensitivity or reaction, we will typically offer a full refund or alternative replacement.

Not Loving the Product

If you’ve given the product a fair try (generally at least 2–3 weeks of consistent use where appropriate) and it’s simply not the right fit for you, we may offer a partial refund or alternative solution depending on the situation.

Our goal is not to leave you stuck with something you won’t use. We want you to love us!

Damages or Order Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can correct it quickly with a replacement or refund!

Eligibility

To help us process your request, we may ask for:

Order number or proof of purchase
A brief description of the issue
Photos of the product (when applicable)

Items may need to be returned in original condition depending on the situation.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or heavily used products (unless there is a quality concern or reaction)
Sale items
Gift cards

Exchanges

The fastest way to get something you love is usually to request a resolution with us directly. If needed, you can place a new order once your issue is resolved.