Shipping policy
HIGH TEA SKINCARE SHIPPING POLICY
Processing Time
Orders are typically processed within 1–4 business days (excluding weekends and holidays).
During launches, promotions, or high-volume periods, processing may take slightly longer. We will always do our best to fulfill orders as quickly and carefully as possible.
Shipping Rates & Options
Shipping rates are calculated at checkout based on your location and selected shipping method.
Delivery Time
Delivery times are estimates provided by carriers and are not guaranteed:
- Standard Shipping: 3–7 business days (after processing)
- Expedited options (if offered) will vary by carrier
We are not responsible for carrier delays, weather disruptions, or postal service interruptions.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the carrier, HIGH TEA SKINCARE is not responsible for lost or stolen packages.
If your package appears delayed or missing, please contact us at Help@highteaskincare.com, and we will help you investigate with the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Questions
We’re here to help:
Help@highteaskincare.com